Perform controlled resolution of incidents and problems including prioritization and escalation
Service applications / systems and provide a level of application/systems/operational availability that meets or exceeds established standards/service levels
Partner with key stakeholders to schedule packaging and release new applications in a timely manner
Continuously strive to improve the stability of production environment
Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues
Ensure timely notification and escalation of possible issues/problems
Deliver effective and defect-free support (application, software and/or operations)
Interact with clients to provide quality service/solutions consistent with objectives and client requirements
Design, review, and integrate all application requirements
Consult with other functional areas to provide technical expertise on area of specialization
Develop a working relationship with 3rd party vendors as required
Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance

Senior IT Support Analyst

Key skills