Own overall project coordination from order intake through installation and billing activation.
Track milestones, manage timelines, and ensure on-time service delivery.
Coordinate vendor meetings for project kick-offs and take-offs.
Attend weekly customer calls and provide implementation updates.
Coordinate WebEx/MS Teams spaces needed for installs when required.
Trigger billing upon successful installation completion.
Demonstrate technical competence in VoIP services and network solutions.
Manage porting of client existing phone numbers.
Build and configure phones in BroadSoft / Control Hub.
Coordinate installation scheduling with field technicians.
Order and track circuits (DIA / Bandwidth Aggregation).
Order hardware, licenses, and required service components.
Ship equipment to customer sites and validate receipt.
Act as first-level customer support during implementations.
Provide both pre-sales and post-sales implementation support.
Maintain clear communication between clients and internal teams.

Bachelor's degree in IT, Telecommunications, Engineering, or Business (preferred)
8–12+ years of experience in VoIP delivery, telecom project coordination, or network service implementation
Strong knowledge of VoIP systems and services
Experience with BroadSoft / Control Hub
Network circuits (DIA, bandwidth aggregation)
Order provisioning and billing systems
Jira / ServiceNow / ITSM tools
Advanced MS Office skills
Experience with Agile / Delivery tracking tools (preferred)

Associate Delivery Manager

Key skills