Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
Identify and prospect new retailer partnerships through outbound outreach and referrals
Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps
Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
Ensure consistent achievement of quarterly and annual revenue goals
Secure contract renewals for existing business
Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
Oversee partner technical implementations in collaboration with Button's solutions engineering team

At least 2 years’ demonstrated experience in sales or account management
Track record of consistently (over)achieving sales and revenue goals
Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
Strong written and verbal communication skills
including experience creating and presenting executive business reviews
Keen attention to detail that ensures systematic organization and reliable delivery
Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Experience evangelizing new products

Partner Success Associate

Key skills