A customer service representative supports both internal customers and external customers with all steps in the sales cycle.
Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
Interact with internal / external customers to provide information response to inquiries about products and services.
Handle and resolve questions / concerns and provide information about the organization’s products and service.
Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers.
Enter and ensure proper handling of all orders.
Maintain customer pricing based on guidance from product managers.
Coordinate delivery and purchase order requirements with Logistics Department.
Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
Other duties as assigned by Supervisor or Managers.

Customer Service Representative, Paper Machine Service

Key skills