Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities
Interact with internal / external customers to provide information response to inquiries about products and services
Handle and resolve questions / concerns
Provide information about the organization’s products and service
Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
Enter and ensure proper handling of all orders
Maintain customer pricing based on guidance from product managers
Coordinate delivery and purchase order requirements with Logistics Department
Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
Other duties as assigned by Supervisor or Managers

Customer Service Representative, Paper Machine Service

Key skills