Associate Director, Content Management

Role Overview

• Directly manage, coach, and develop a team of Content Managers and Editorial Assistants supporting HSS content development initiatives.
• Support performance management, professional growth, and skill development for Content Managers and Editorial Assistants, with a focus on operational excellence, consistency, and clear role boundaries.
• Allocate projects and responsibilities across the team based on capacity, experience, and portfolio needs.
• Provide oversight across multiple concurrent content development projects, including core text revisions, new product development, and ongoing courseware updates.
• Monitor portfolio-level risks, dependencies, and resourcing constraints, making recommendations on sequencing, staffing, and timeline tradeoffs.
• Ensure Content Managers are building and maintaining realistic project plans, schedules, and budgets aligned with approved development strategies.
• Support Content Managers in planning for capacity, sequencing work, and balancing competing priorities across projects.
• Oversee resourcing strategies, including the use of freelancers, vendors, external contributors, and AI tools managed by Content Managers.
• Ensure consistent and effective use of project management tools, documentation standards, and reporting practices across the team.
• Establish, document, and refine standardized workflows and best practices for content development execution, handoffs, remediation, and stakeholder communication.
• Serve as the primary operational liaison between HSS Content Development and Program, Product, and Content and Media Production teams.
• Collaborate with the Associate Director of Content Management for STEM to ensure processes, standards, and tools are aligned and scalable across portfolios.
• Lead the Content Manager function through organizational change, evolving systems, automation, and shifting portfolio needs.
• Partner with the Senior Director of Content to shape and refine the evolving Content Manager role, translating experimentation into clear responsibilities and scalable operating norms.
• Identify systemic inefficiencies in legacy content development operations and lead initiatives to address them.
• Partner with the Director of Content Operations & AI Transformation to pilot, implement, and scale automation and AI-enabled workflows.
• Use data, retrospectives, and experimentation to drive continuous improvement at both the project and portfolio level.

Requirements

• Bachelor's Degree.
• 7-10 years of experience in project management or operations roles supporting complex, multi-format content development initiatives, preferably in higher ed educational publishing.
• Demonstrated experience managing and developing project management teams, including coaching, performance management, and capacity planning.
• Deep understanding of content development workflows, including development-phase planning, cross-functional handoffs, downstream dependencies, and the standardization of practices across teams or portfolios.
• Proven ability to work effectively across content development, program, product, and print and media production teams, with strong operational judgment and experience developing recommendations on resourcing, sequencing, and timeline tradeoffs in partnership with senior leadership.
• Experience supporting operational enablement initiatives, including the evaluation and onboarding of vendors or contractors and experimentation with automation or AI-enabled tools.
• Exceptional organizational, communication, and stakeholder management skills, with the ability to translate complex work into clear plans and options.
• Demonstrated success and comfort working in evolving environments, with the judgment to operate effectively amid ambiguity, pilot new approaches, and help shape roles, processes, and team norms as they take form.

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!