Corporate Intern, Customer Experience

Role Overview

• Supports Atlantic Union Bank’s Customer Experience (CX) team by assisting with data analysis, process improvement, reporting, and communications.
• Provides QA/QC support for the Office of the President, helping compile, summarize, and validate QA/QC results.
• Runs routine and ad hoc Complaint Management reports; identifies trends, summarizes findings, and prepares items for CX review.
• Reviews customer survey responses to identify actionable opportunities for process, service, or communication improvement.
• Enters actionable survey follow-ups into the appropriate system(s) and assigns items to managers when appropriate.
• Assists with complaint management case clean-up activities, including monetary credit reviews, tag corrections, and record accuracy updates.
• Sends email notifications regarding past due cases and helps monitor completion status across departments.
• Participates in BLE journey mapping and experience design sessions and projects.
• Assists in identifying trends and insights; may partner with Business Intelligence or other teams as needed.
• Supports the CX team with special projects, research, and additional operational tasks as assigned.

Requirements

• Currently enrolled in a bachelor’s degree program, preferably with a focus in business, analytics, communications, customer experience, or related field.
• Prior internship or part‑time experience in customer service, data analytics, or operational support is preferred but not required.
• Strong customer‑centric mindset and a desire to improve experiences through data and insight.
• Analytical thinker with the ability to identify patterns, correlations, and actionable findings.
• Excellent written and verbal communication skills with the ability to clearly summarize information.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated initiative and curiosity; motivated to take ownership of tasks and find solutions.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to collaborate effectively with teammates across departments.
• Experience with social media platforms such as Facebook, Twitter, Instagram, LinkedIn and Google.