Application Analyst, Epic Research

Role Overview

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
• Executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies
• Contributes to ongoing process to integrate end users requests with software functionality
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
• Participates in on call rotation
• Contributes to the maintenance of application/technical documentation and architecture diagrams

Requirements

• 2-5 years of experience in core discipline
• Bachelor's degree preferred

Benefits

• tuition reimbursement
• loan forgiveness
• 401(k) matching
• lifecycle benefits