Field 30-40 inbound calls per day requiring active listening and documenting customer details
Quickly understand and analyze customer needs to provide logical solutions
Explain DDC’s products and services in a professional manner via phone, email, text message, or chat
Utilize consultative sales techniques to overcome objections and close sales
Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries
Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day
Escalate customer needs that require additional knowledge or ability to leadership
Research required information using available resources
Attend training and coaching sessions to develop relevant knowledge and skills
Able to document information in an application while on an active call
Able to learn other database and communication software, as applicable
Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements

One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics)
High school diploma or equivalent required
Strong persuasive communication skills and the ability to build rapport with customers
Strong emotional intelligence and the ability to handle sensitive conversations with discretion
Results-driven and able to maintain and sustain individual and company goals
Excellent time management and problem-solving skills
Proficient computer and typing skills with the ability to learn new software
Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
Completion of HIPPA training

Consultative Phone Sales Associate

Key skills