Drive initiatives focused on operational excellence and growth within DEXIS commercial organization.
Manage projects intended to deliver continuous improvement to drive operational excellence.
Manage and prioritize training courses to strengthen service partners.
Develop new strategies and programs to drive commercialization of DEXIS Service revenue.
Provide leadership and direction for Field Operation leaders.
Coach leaders that are responsible for day-to-day support operations within the commercial team.
Proactively track, manage, and escalate critical customer issues to resolution.
Ensure support quality and customer satisfaction by monitoring customer interactions.
Track and provide Executive and Commercial Leadership with detailed information on Key Performance Indicators (KPIs) of customer care and service performance.
Implement policies and procedures to ensure world-class service to customers.

4-year college degree
5+ years of previous leadership experience
5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management
Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
Experience with revenue generation and performance metrics.
Ability to learn and apply new skills quickly.
Ability to adapt to a rapidly changing environment, and to work under pressure.

Director, Support Services

Key skills