Proactively uncover opportunities to match customer needs through effective communication and probing skills
Help guide clients to available products and services offered by Direct Investing
Work within specified performance metrics for all client communications (verbal or written)
Uphold a professional image of RBC and RBC Direct Investing Inc. at all times
Actively promote the capability of the RBC Direct Investing website and mobile capabilities
Provide knowledgeable, accurate, responsive, and professional services to clients
Understand and apply industry rules and regulations as well as RBC policies and procedures
Accurately execute client instructions within defined authorities

Ability to work independently with proven time management, organizational, problem-solving skills and the ability to multitask
University or College degree/diploma or a minimum of 1 year of relevant business experience in a client service role
Strong English communication (verbal, written, and transcription), analytical /organizational and time management skills, along with an attention to detail
Exceptional customer service skills and, friendly and professional telephone skills
Fluency in Mandarin and/or Cantonese
Completion and maintenance of standing (per regulatory requirements) for the following required exams: Canadian Investment Regulatory Exam, Chartered Financial Analyst (CFA) certification level 1 or any higher levels of the CFA program, CIRO Mandatory Conduct Training, Derivatives Exam

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact on our clients
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work and take on progressively greater accountabilities

Mandarin/Cantonese Investment Services Representative

Key skills