Director of Consultancy Services

Role Overview

• Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
• Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
• Build scalable processes and documentation that support consistent delivery standards.
• Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
• Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
• Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
• Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
• Participate in strategic client meetings, business reviews, and solution design conversations.
• Translate client objectives into operationally sound execution strategies.
• Anticipate risks and proactively implement mitigation strategies.
• Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
• Identify opportunities to expand service offerings and strengthen long-term partnerships.
• Standardize project delivery processes across both qualitative and quantitative research.
• Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
• Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
• Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
• Maintain oversight of panel best practices, sampling quality, and data integrity.
• Ensure smooth handovers and appropriate holiday/coverage planning.
• Lead the development and scaling of the Consultancy Services function as a strategic growth area.
• Contribute to defining service offerings, positioning, and operational frameworks.
• Drive innovation in methodologies, workflows, and service models.
• Assist in the integration of future acquisitions to ensure best practices are maintained.

Requirements

• Bachelor’s degree or equivalency
• Minimum of 8 years of experience in market research project management or operations
• Minimum of 3 years managing a staff of 3+ employees
• Experience in overseeing both quantitative and qualitative research projects
• Experience working directly with consulting firms or enterprise-level clients strongly preferred
• Extensive experience in quantitative and qualitative project management role in the medical/healthcare market research field
• Thorough understanding of both qualitative and quantitative domestic and international market research projects
• Ability to lead a team made up of both junior and senior team members
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Well-developed analytical and creative problem-solving skills
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day