Shape new, innovative solutions together with product, business, and technology leaders
Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements
Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders
Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients
Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues, including collaboration during significant production support events
Work directly with clients, vendor partners, and 3rd parties, including face-to-face meetings with the stakeholders to support technical discussions and discovery
Navigate Fiserv technology on behalf of the client, which can include all Tech and Product groups across Fiserv and 3rd parties
Translate the client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military
8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
3+ years of experience in direct client interaction for technical support and requirement gathering
Working knowledge of merchant acquiring payment processing and flows
Point of Interaction (POI)/Point of Sale (POS) System
Working knowledge of Fiserv networking/connectivity architecture (great to have)
Working knowledge of card brand regulations (great to have)
Working knowledge of the Payment Facilitator (Payfac)/Market Place business model (great to have)

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Technical Account Manager

Key skills