About this role

Own patching and vulnerability mitigation across server and endpoint environments
Configure, maintain, and automate system baselines for Switch-managed assets
Monitor configuration compliance and remediate drift or control gaps
Troubleshoot complex issues in automation, patching, and configuration tools
Document procedures, access controls, and operational standards
Triage work requests, meet due dates, and provide clear status updates
Train and support Help Desk staff to reduce repeat escalations
Participate in an on-call rotation for escalated incidents

5+ years experience with Microsoft Exchange Hybrid administration
5+ years experience with Microsoft 365 services including SharePoint Online and Teams
Hands-on experience administering Windows and Linux server environments
Experience with Active Directory and Azure AD
Experience with patching, vulnerability management, and system hardening
Experience automating repeatable operational tasks
Familiarity with configuration management and package management tools
Experience working within ticketing systems and basic ITIL practices

Administrator, Configuration Management – M365 / Exchange Hybrid Focus

Key skills