Greet patients and visitors in a warm and friendly manner, ensuring a positive experience
Answer and manage incoming phone calls, including screening and directing calls as appropriate
Schedule appointments and maintain updated calendars for medical professionals
Verify patient demographics and insurance information and update records as necessary
Collect copayments and process payments, ensuring accuracy and confidentiality
Maintain tidy and organized reception area, ensuring a professional and welcoming atmosphere
Coordinate patient flow and ensure timely check-ins and check-outs
Assist with administrative tasks such as filing, faxing, and scanning documents
Collaborate with medical staff and other administrative personnel to ensure smooth operations
Adhere to HIPAA regulations and maintain patient confidentiality at all times

High school diploma or equivalent
Proven experience as a medical receptionist or in a similar role
Knowledge of medical terminology, procedures, and insurance verification
Proficient in using electronic medical record (EMR) systems
Strong customer service and communication skills, both written and verbal
Excellent multitasking and organizational abilities
Ability to work well under pressure in a fast-paced environment
Attention to detail and accuracy in managing patient records and processing payments
Familiarity with medical coding and billing practices is a plus
Ability to maintain confidentiality and exercise discretion

Bilingual Medical Receptionist – OB

Key skills