Fuel Attendant, Customer Service Rep

Role Overview

• Support day-to-day operations of the store and fueling station
• Ensure the safe and efficient operation of fuel dispensing
• Assist customers both inside and outside the store
• Maintain a clean, safe, and welcoming environment
• Greet all customers promptly and professionally, providing a welcoming and positive experience
• Deliver efficient, friendly, and accurate service at checkout and during fueling interactions
• Communicate promotions, loyalty programs, and product recommendations to customers
• Provide assistance with fueling, propane dispensing, and other customer needs
• Handle customer inquiries or concerns and escalate to management as needed
• Safely operate fuel pumps and propane dispensers in compliance with all safety regulations
• Verify proper fuel types and pump markings to ensure accuracy
• Monitor fueling area for leaks, spills, or hazards; report incidents to management
• Follow all safety protocols, including emergency fuel shutoff procedures
• Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system
• Perform cash counts, safe drops, and drawer balancing per company policy
• Ensure compliance with cash-handling and loss-prevention procedures
• Keep both the interior and exterior areas of the station clean and well-maintained
• Maintain fuel island supplies and self-serve beverage and food stations
• Report maintenance issues, pump malfunctions, or safety hazards immediately
• Collaborate with team members to achieve store goals and maintain smooth operations
• Assist with deliveries, stocking, and merchandise rotation

Requirements

• High school diploma or equivalent preferred
• Previous experience in retail, fuel service, or customer service environment preferred
• Basic understanding of fuel safety and compliance procedures preferred
• Ability to complete propane training (as required by state/local regulation)
• Strong customer service and communication skills
• Safety-focused mindset with attention to detail
• Ability to multitask and maintain organization in a fast-paced environment
• Dependable, self-motivated, and able to follow direction
• Basic computer and POS system proficiency
• Ability to learn and apply fueling and safety procedures
• Team-oriented attitude with flexibility for various duties