About this role

Responsible for the resolution of chats and emails from both internal and external customers.
Perform a wide variety of complex and technical tasks associated with customer transactions within specified time and quality parameters.
Promote the image of the Bank in a professional and positive manner.
Takes ownership and ensures timely responses and resolutions of all customer issues, both internal and external through chat and email.
Provides excellent customer service.
Performs various account maintenance and transactions related to customer information and/or products.
Research deposit products and assist customers with product information and services.
Maintain knowledge of systems used by E Services.
Handle complaints professionally and assist in meeting customer financial needs.

High School Diploma or GED
Two years of related experience and/or training; or the equivalent combination of education and experience.
Customer service or financial services industry experience.
Must be able to type 55 wpm or more to qualify for this position. A test will be administered.
Excellent communication and public relations skills.
Excellent computer skills.
Well organized.
Ability to work well under pressure.
Ability to work overtime as needed or required.

E-Services Associate – Full Time

Key skills