Customer Service Representative II

Role Overview

• Receive and process inquiries from customers
• Serve as the end-to-end point of contact for customers
• Resolve customer issues
• Manage a high volume of inbound and outbound interactions from CE partners via multi-channels
• Handle contacts daily in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Handle escalated contacts

Requirements

• High school diploma or G.E.D (accredited)
• One (1) year of previous customer service experience
• Excellent verbal, written and analytical skills
• Proficiency in MS Office
• Strong Keyboarding Skills
• Professional phone and email communication skills
• Handle the stress of multi-tasking
• Ability to react well under pressure and treats others with respect
• Excellent time management skills to prioritize and plan work activities

Tech Stack

• React

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days