Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues.
Ensure a positive candidate experience, acting as the future associates guide through the process.
Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
Assist Talent Acquisition team to review job profiles and open requisitions as needed
Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
Maintain confidentiality of department and associate information according to established practices
Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
Perform other duties as required and/or assigned.

Associate's degree in human resources, Business or related field or equivalent education and experience
Minimum 1+ year experience in a customer service or customer support role
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
Strong organizational and time management skills
Strong attention to detail
Ability to manage expectations, process and multiple projects simultaneously
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job.

Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds.
Personal protective equipment may need to be worn.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Talent Operations Advisor I

Key skills