Medical Receptionist – Administrative Assistant

Role Overview

• Handle inbound and outbound patient phone communications professionally and empathetically
• Guide patients through intake processes and follow-up communications
• Collect and organize required documentation and patient information
• Update and maintain electronic health records accurately and efficiently
• Coordinate and communicate with healthcare providers regarding patient matters
• Perform backend administrative tasks to support clinic operations
• Ensure patient inquiries are resolved promptly and thoroughly
• Maintain confidentiality and professionalism in all interactions

Requirements

• Advanced English proficiency, both written and spoken
• Clear communication skills for phone interactions
• Experience in administrative or receptionist roles
• Strong organizational and multitasking abilities
• High level of empathy and professionalism
• Proactive attitude and solution-oriented mindset
• Previous experience in healthcare or medical administrative roles preferred
• Familiarity with Electronic Health Record (EHR) systems
• Experience managing patient communications and documentation
• Ability to handle sensitive information with discretion
• Strong attention to detail

Benefits

• Full-time position
• 100% remote work environment
• Opportunity to grow within a healthcare-focused organization
• Meaningful role supporting patient care and provider coordination