Research client needs, analyze trends and best practices, and create detailed functional and technical requirements
Serve as a liaison between clients, end users, and technical teams during implementations and consulting projects
Support and enhance fraud monitoring and payment confirmation systems, including card‑related fraud processes
Streamline fraud workflows using Robotic Process Automation (RPA) and other technologies
Assess available technologies and recommend solutions to solve complex technical and operational challenges
Write test plans and test cases, execute testing, and support deployments to ensure application integrity
Partner with compliance and audit teams to ensure adherence to regulatory and governing body requirements
Contribute to continuous improvement initiatives across fraud operations and system functionality

Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education and experience
Strong technical background with experience supporting end‑to‑end systems
Previous experience as a Senior Business Analyst, Technical Business Analyst, or similar role
Proven ability to write clear requirements, support testing efforts, and collaborate across technical and non‑technical teams
Excellent verbal and written communication skills, with the ability to translate technical concepts for varied audiences
Working knowledge of application development concepts and programming languages such as Python, SQL, Hyperion (or similar tools)
Experience in fraud, payments, financial services, or regulated environments

Senior Technical Business Analyst, Fraud & Payments

Key skills