Facilitate Agile ceremonies, drive continuous improvement, support ServiceNow development teams, and gather business requirements for SPM-related initiatives.
Lead Agile ceremonies for ServiceNow teams (planning, stand-ups, reviews, retrospectives).
Coach teams in Agile practices, promoting collaboration, accountability, and continuous improvement.
Partner with Product Owners to refine and prioritize backlogs; ensure clear, actionable user stories.
Track sprint metrics (velocity, burndown, delivery KPIs) and recommend improvements.
Coordinate with other Scrum Masters to share best practices and evolve Agile maturity.
Gather and document business requirements, epics, user stories, and acceptance criteria for SPM demands.
Create process maps, flowcharts, and other documentation to support solution design.

5+ years of experience serving as a Scrum Master for software development teams.
5+ years of experience in Agile principles and frameworks, including Scrum, Kanban, and Lean Agile.
3+ years of experience in a business analysis role.
1+ years of experience in Strategic Portfolio Management (SPM) in ServiceNow.
Certified Scrum Master (CSM) or equivalent Agile certification preferred.
Strong understanding of the ServiceNow platform and services.
Experience with scaled Agile frameworks (SAFe, LSS).
Proficient in Agile tools (Jira, Rally, ServiceNow Agile Development).

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

ServiceNow Scrum Master, Business Analyst

Key skills