Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers
Ensure efficient delivery of superior customer service
Assist with the administration of Commercial products and services
Resolve operational problems
Act as the liaison between the customer and the Relationship Manager
Respond to questions and resolve problems by coordinating with internal partners
Deliver high quality service, ensuring accuracy and timeliness of delivery
Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries
Perform end of day balancing of the transactions processed each day
Update management of pending issues or delays of funding and/or payments
Monitor bank reports for discrepancies and take appropriate action
Research and resolve overdrafts with customers

Associate’s degree and a minimum of 2-year customer service experience in Banking Operations, Retail or Credit
In lieu of a degree, a combined minimum of 4 years higher education and/or work experience including 2 years of customer service experience in Banking Operations, Retail or Credit
Proficiency with personal computers as well as pertinent software packages
Knowledge of applicable products, systems and workflows
Systems include ProMerit, Treasury Center, AFS, and HOGAN
Excellent attention to detail
Strong debit/credit knowledge
Excellent verbal and written communication skills
Ability to work individually as well as a member of a team
Self-motivated, well-organized individual
Ability to work under time constraints and handle multiple tasks in support of various assignments
Ability to function professionally at many different levels (clients, management, and peers)
Strong interpersonal skills necessary for business partner relationships within and outside organization.

Mortgage Warehouse Lending Account Administrator

Key skills