Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
Applies intermediate knowledge of claims litigation processes
Proactively manages litigation and acts as liaison with members, internal and external counsel
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
Represents USAA at mediations, case conferences, and/or trials
Reviews, audits, and approves legal fees and expenses
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
Recognizes and solves routine and intermediate issues arising out of legal case management
Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
Interacts with membership, attorneys and management to advise on moderately complex litigation
Ensures members receive high levels of service from themselves and law firm vendors
May act as an informal resource for team members
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
4 years work experience handling liability and first party claims or progressive experience in litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Demonstrated negotiation and customer service skills
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
Knowledge of P&C policies state laws
Knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Claims Litigation Manager – Auto

Key skills