About this role

Serve as the senior operational leader for all Patient and Caregiver Services
Provide strategic and hands-on oversight of systems, people, and processes
Oversee operations of 31 Hope Lodge facilities nationwide
Ensure exceptional guest services and strong compliance standards
Lead performance oversight of the National Cancer Information Center
Provide leadership for Access to Care Solutions including volunteer recruitment and transportation operations

Bachelor's Degree
Advanced degree in business, management, health facilities operations, or related field preferred
15+ years of multi-site facility operations experience in healthcare
Experience managing large and geographically distributed teams
Ability to set strategic direction and translate mission priorities into operational execution
Expertise in budget development, forecasting, resource allocation, and financial stewardship
Strong operational planning and systems design skills
Knowledge of patient and caregiver support models and barriers to care
Ability to make sound decisions in high-stakes, resource-constrained environments

SVP, Patient Support, Mission Operations

Key skills