Serve as the senior operational leader for Patient and Caregiver Services
Provide strategic and hands-on oversight of systems, people, and processes for ACS’s direct-service mission work
Oversee operations of Hope Lodge facilities ensuring high-quality patient and caregiver experiences
Develop protocols and standards of excellence for service programs
Lead performance oversight and continuous improvement for the National Cancer Information Center
Provide operational leadership for Access to Care Solutions initiatives

Minimum Degree Required: Bachelor's Degree
Advanced degree in business, management, health facilities operations, or related field preferred
Senior leader with at least 15 years of multi-site facility operations experience in a healthcare-related field
Expertise in budget development, forecasting, resource allocation, and financial stewardship for complex, multi-site operations
Strong operational planning, systems design, continuous improvement, and the ability to understand and manage interconnected environments across facilities, call centers, volunteer programs, and grant portfolios
Knowledge of multi-site facility operations, safety compliance, maintenance standards, hospitality/housing operations, and emergency response practices
Proven ability to lead, inspire, and develop distributed teams, including large groups of non-exempt employees

SVP, Patient Support Mission Operations

Key skills