Responsible for day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water & HVAC applications
Provide technical guidance, training, and where necessary field assistance for installation, commissioning, operation and field repair
Hands-on technical support and guidance to our sales agents, end-users, engineering firms, and contractors with regards to product selection and the creation of technical/ master specifications
Develop long-term relationships with end-users, customers, contractors and engineers to drive specifications
Responsible for creating and delivering classroom and hands-on training programs for end users, contractors, engineers and our sales agents relative to device specification, selection, installation, use, and troubleshooting
Understand customer needs by market segments and the competitive landscape
Provide input to marketing, product management, and engineering to support new product development and services offering
Be the voice of the customer and promote customer centric mindset
Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery
Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery
Work directly with corresponding National Sales Manager and alongside Watts Sales team, agent network and channel partners to strengthen Watts Water Technologies market position

7+ years of experience in technical and field sales environments
3+ years in flow control industry with ability to understand valve and actuation applications or related level of understanding of fluid mechanics
A working understanding of hydronic cooling, process piping, HVAC & actuation valves within Commercial & Industrial plumbing, HVAC and Industrial process industry
Strong problem-solving and creative solution skills
Customer centric mindset
Strong project management skills
Strong leadership skills
Drive for results
Advanced negotiation and influencing skills
Strong interpersonal, written, verbal, and communication skills
Time management and the ability to work independently
Ability to influence and interact at all levels within the organization
Must provide leadership role in the development, implementation, and realization of projects established by management
Proven ability to effectively communicate at all levels within an organization
Ability to understand, track, drill-down, and question activities and issues in all functional areas
Necessity to pay attention to details and follow-through
Proficiency in Microsoft office tools.

Business Development Manager – Applications, Mega Projects

Key skills