Delivering support to Ascensus associates, leaders and the Human Resources team
Provide a high level of support for internal clients
Respond to level one cases regarding associate benefit programs, human resources policies and programs
Assign level two Help cases to the appropriate HR Center of Excellence team
Manage full life cycle of assigned cases from acknowledgment to follow up and resolution
Maintain associates’ data in Workday
Assist leaders with Leader Self Service tasks and inform associates how to use Workday
Process assigned Workday tasks and processes timely
Responsible for protecting, securing, and proper handling of all confidential data

A bachelor’s degree in any stream
At least 1
2 years of experience in HR Shared Services in a global organization for US and India based associates to medium to large size organizations
Experience in Workday is a plus
Proficiency in MS Office and excellent written and verbal communication skills
Ability to manage multiple demands on time and work with cross-functional teams
Proven track record of collaborating with others to deliver fast, positive results
Strong analytical abilities and Excel skills
Organized with experience in coordinating projects
Proactive and collaborative team player with strong problem solving and conflict resolution skills
Strong written and spoken English language skills

HR Service Center Associate

Key skills