About this role
Role Overview
- Conduct regular quality audits across calls, messages, documentation, and other operational workflows
- Evaluate adherence to Solace protocols, accuracy standards, and best practices
- Provide clear, actionable feedback to support quality improvement across the team
- Identify patterns, gaps, or emerging issues and share insights with the QA Manager
- Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
- Uphold Solace’s brand voice, values, and commitment to exceptional service
- Support initiatives that strengthen performance, engagement, and clarity of expectations across teams
Requirements
- Experience in quality assurance, clinical operations, patient advocacy, or a related field
- Familiarity with QA frameworks, performance evaluation, or coaching methodologies
- Exceptional attention to detail and high standards for accuracy and consistency
- Comfort working cross‑functionally in a fast‑moving, high‑growth environment
- A proactive mindset and the ability to operate with autonomy and judgment
- A deep belief in what healthcare can and should be—and a desire to help build it