Operations Specialist

Role Overview

• Draft, review, and assist in the sign-off of documents, including sales agreements, GTM/Finance operational process documentation, business requirements documents or workflows and ensuring accuracy, completeness, and compliance with company policies and legal requirements.
• Manage the task or project lifecycles from initiation to completion, including contract or activity tracking, document or test execution and establishing an organized repository of customer, finance and GTM related documents.
• Build relationships with teams to accelerate agreements, drive continuous process improvement, attend project reviews, staff meetings, and business reviews to keep apprised of priorities. Serve as a trusted advisor and partner to the internal stakeholder groups including, without limitation, Sales Leadership, Revenue Operations, Legal, Accounting, and Product.
• Provide project management and administrative support to understanding and documenting cross-functional business processes and update applications or company files as needed to maintain accuracy end to end.
• Data quality & accuracy is of the utmost need and therefore ongoing data and system reviews will need to be conducted and data corrections and/or data entry to maintain accurate customer and business data.
• Identify bottlenecks in revenue operations processes and drive continuous improvement initiatives. Work with internal stakeholders to mitigate risks and negotiate favorable results.
• Other projects & operational duties as assigned.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in managing contracts or similar admin function (deal desk, accounting clerk, project mgmt., office admin or similar).
• 1-3 years of experience in advertisement technology or related field
• Experience in writing and discussing agreement documents, proposal documents and statements of work for professional services engagements, or other agreements for technology services.
• Outstanding organizational skills and attention to detail.
• Ability to exercise independent judgment with limited degree of supervisory attention & appropriately track/maintain a decision or task log(s)
• Excellent listening and verbal and written communication skills.
• Ability to work with and support the use of a range of technology solutions, e.g. DocuSign, Salesforce CPQ, and JIRA. Salesforce, ZenDesk, Concur/Tropic, NetSuite or equivalent business application experience preferred but not required. Key tools used in role but not limited to: Google/MS Suite (Calendar/Outlook, Word/Docs, Excel/Sheets, Powerpoint/Slides, etc.), Tableau, Data Loader a plus.
• Proven ability to collaborate effectively with internal and external partners.

Tech Stack

• Tableau

Benefits

• Competitive salary
• Equity in the company
• Paid time off
• Hybrid & Flexible Workplace Policy