Implementation Specialist

Role Overview

• Implementation Leadership Own the launch. You'll serve as project lead for new hospital onboarding — driving timelines, managing deliverables, and co-leading rollouts alongside Hospital Success Managers to ensure a seamless, coordinated experience for every practice.
• Practice Training & Readiness Prepare hospital teams to succeed with care plans from day one. You'll deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings — making the transition feel natural, not disruptive.
• Logistics & Readiness Coordination Execute the behind-the-scenes work that makes launches run smoothly. You'll manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks.
• Technical Review & Validation Be the checkpoint owner. You'll conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff.
• Cross-Team Collaboration Your work doesn't end at launch. You'll partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.

Requirements

• 2+ years in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)
• Experience training or enabling client-facing teams — you know how to make complex concepts click
• Demonstrated ability to coordinate logistics across multiple stakeholders and keep projects on track
• Epic organizational skills with a track record of meeting deadlines in fast-moving environments
• Excellent communicator — clear and confident with both internal teams and hospital staff
• Familiarity with veterinary practice workflows or healthcare systems is a plus
• Startup experience preferred — you're comfortable building as you go and raising your hand when something could be better

Benefits

• 5X growth trajectory — your work will directly shape how we scale
• High visibility role — every hospital launch has your fingerprints on it
• Mission that matters — more pets getting the preventive care they need because practices are set up to succeed
• Ground-floor opportunity — help define what great implementation looks like at a category-leading company
• Teammates who show up — kind, motivated, and genuinely collaborative