Regional Operations Manager, STAT

Role Overview

• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
• Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
• Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts
• Implement new business operations
• Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
• Act as a main point of contact for Clients, when issues related to their program arise
• Provide ongoing, day-to-day service support to client personnel
• Present annual plan reviews and work in a consultative manner with key Clients
• Analyze data to identify areas for improvement
• Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
• Educate Clients on STAT Courier procedures and services
• Lead and manage a team of drivers and staff, providing guidance and support
• Interview, hire, and manage drivers in multiple regions
• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
• Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
• Provide executive updates/reports to the Director, as required
• Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
• Uphold all STAT Courier Corporate values
• Adhere to and follow all STAT Courier policies and procedures at all times
• Ensure compliance with all relevant laws and regulatory regulations
• Ability to drive a route when necessary
• Travel throughout assigned region

Requirements

• High School Diploma or G.E.D.
• Bachelor’s degree or equivalent work experience
• Minimum of 2 years’ experience in Account Management preferably in a regional capacity
• 5+ years of experience in a role with budgetary responsibilities
• 5+ years of previous leadership or supervisory experience or related experience
• Valid US Driver’s License
• Experience in developing, promoting and building key relationships
• Ability to maintain high level of confidentiality
• Knowledge of cost analysis and budgets
• Detail oriented and ethical
• Moderate to advanced computer skills
• Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
• Works independently and demonstrates effective problem-solving skills
• Demonstrate leadership skills, including but not limited to delegating, planning and coaching
• Ability to handle questions and resolve issues in a constructive manner
• Adaptability to learn new systems

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• MTM Perks Discount Program
• Leadership Mentoring Opportunities