Develop, implement, and maintain quality assurance standards and procedures across transportation and warehousing operations.
Monitor and ensure compliance with U.S. and Mexican regulations (e.g., DOT/FMCSA, SCT, Carta Porte, customs documentation).
Lead root cause analysis (RCA) and corrective action processes for service failures, delays, cargo damage, and non-conformance.
Support internal and external audits, including C-TPAT, ISO, and customer audits.
Analyze service quality data and operational KPIs (on-time %, damage rate, claims, dwell time).
Identify and implement continuous improvement initiatives (Lean, Six Sigma, 5S) to reduce cost and improve operational performance.
Develop and maintain training content for frontline teams on quality procedures, safety protocols, and compliance standards.
Create and enforce SOPs for transportation quality checks, cross-dock handling, and customs documentation.
Partner with transportation, warehousing, IT, procurement, and customer service teams on quality initiatives.
Act as a quality liaison for key cross-border clients and carriers.

Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or related field.
3+ years of experience in quality assurance within logistics, transportation, or supply chain environments.
Knowledge of cross-border freight operations, including customs processes and Mexico/U.S. trade regulations.
Experience with ISO 9001, Lean, Six Sigma (Green Belt preferred), and root cause tools (5 Whys, Fishbone).
Bilingual (English/Spanish) – required.

Quality Assurance Specialist

Key skills