Key skills
BICommunicationTime Management
About this role
Role Overview
- Communicate with LTL carriers to confirm pickups and deliveries exceptions and perform check calls in ProTrans’ TMS System.
- Facilitate successful border crossing operation in conjunction with Border Crossing team and notify Customers about any deviation on customs process at the border.
- Responsible for arranging the expedite shipment needs of the Customer and effectively communicating with ProTrans’ Expedite team.
- Assist Customers plants with daily operational issue resolution.
- Responsible for escalating service level issues to Operations Manager.
- Communicate holiday schedules to customers and/or any internal adjustment at ProTrans.
- Responsible for ensuring the customer is aware of any exceptions in performance, delays etc.
- Responsible for ensuring reporting is distributed as necessary (daily, weekly, monthly)
- Work with ProTrans’ Account Receivable team to secure billing process on a timely manner.
- Logistics Plan Management: responsible for fully understanding the logistics plan for their customers.
- Gather, understand, and submit complete changes/adjustments to the plan.
Requirements
- +1 year of industry experience within logistics and supply chain and/or bachelor’s degree in Logistics, Transportation or business-related field.
- Support with both ProTrans and Customer.
- Strong ability in time management and the maintenance of several occurring tasks and projects.
- Strong verbal and written communication skills in English (bi-lingual abilities in Spanish is preferred)
- Excellent computer skills including all Microsoft Office programs.
Benefits
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Paid time off
- Health insurance