Provide real-time help and support to travelers
Identify problems and deliver solutions
before, during, and after travel
Act as the front-line first responder for customer emergencies
Participate in shaping and refining our assistance protocols
Manage emergency travel and medical assistance cases, including medical contacts and referrals evacuation and transportation services following established protocols every step of the way
Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
Help enhance and expand our provider database
Contribute to process improvements, client onboarding, and service setup

Proven working experience in a travel or medical assistance coordinator role
Background in travel or insurance, with a strong understanding of industry terms and practices
A genuine love of helping people

Values flexibility. We're a remote-first company that trusts you to work where you work best
Encourages growth and innovation, giving you room to stretch your skills and build new ones
Cares deeply about people-first culture
supporting not just travelers, but also our team with collaboration, respect, and trust
Offers meaningful impact
your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations

Travel Insurance Medical Assistance Coordinator

Key skills