Serve as an ambassador of Catastrophe and Risk Analyst and the Analyze Re Product Suite, acting as a customer advocate for our clients and prospective customers
Respond to client questions in a timely manner and help bring them to a speedy and accurate resolution by working collaboratively with our internal teams
Support client activities by developing strong relationships with platform users within our clients; learn their workflows and objectives, and provide proactive service to help them avoid pitfalls and to leverage our solutions optimally
Support a cross section of customer accounts, meeting with your customer base regularly, acting as both a technical support and customer advocate
Deliver trainings to new and existing clients across the full range of our solutions to an audience with a mixed experience level
Support customer during onboarding period, working in close coordination with Project Manager and other onboarding project stakeholders
Support product change management efforts when releases and new features are introduced in our platform
Support our business development team in sales efforts in both a technical and a pre-sales support capacity, inclusive of leading and organizing demos of various Verisk products, with a primary focus on the Analyze Re Product Suite, for prospective and existing customers.
Perform a wide of range of risk analyses in support of consulting projects, client support, and internal initiatives
Represent Analyze Re in a range of forums including conferences, industry events, media opportunities and one-on-one meetings
Requirements
Bachelor’s Degree in a quantitative field such as mathematics, actuarial science, and/or business or computer science preferred
1+ years’ experience in consulting, reinsurance, or insurance field considered an asset
Actuarial or underwriting industry experience a plus.
Excellent skills in Excel
Experience using tools such as Python or C# are considered an asset
Experience working directly with customers managing deliverables considered an asset
Knowledge of statistics and business practices
Detailed and results-oriented
Client Service focused with the ability to manage multiple competing tasks
Proactive problem-solving skills and logical mindset
Effectively communicate with team members
Some work outside of traditional office hours may be required
Some international travel required, within North America & Europe