Support therapists and health experts across the entire partner lifecycle and build long-term, trust-based relationships
Coordinate onboarding of new partners and handle inquiries professionally via email, phone and ticketing system
Own the end-to-end processing of partner orders in close collaboration with Logistics and E‑Commerce
Optimize recurring processes such as order workflows and onboarding journeys to shorten lead times and reduce error rates
Maintain partner and interaction data accurately in the CRM and track relevant KPIs such as activation rate and partner satisfaction
Coordinate interfaces between field sales, Marketing, Logistics and E‑Commerce for consistent and timely solutions
Create and update partner materials together with the Marketing team (e.g., info sets, product updates)
Support the strategic expansion of the expert network through structured communication and be occasionally willing to travel for partner meetings or events

Completed commercial training or a degree in healthcare, nutritional sciences, or a comparable field, plus at least 2 years of experience in inside sales, Customer Success, or B2B customer service
Strong command of CRM systems (e.g., Salesforce, Zoho) and ticket/helpdesk tools (e.g., Zendesk, Freshdesk)
Structured working style with significant experience working remotely
Excellent communication skills, a service-oriented attitude and solution-focused thinking — even under a high tempo and with multiple simultaneous requests
Understanding of order and fulfillment processes in E‑Commerce/B2B (e.g., delivery status, returns, integrations) and active participation in shaping these processes
Ideally training as a naturopath (Heilpraktiker), subject-matter knowledge of micronutrients and supplements, or experience working with expert networks

Partner Success Manager – Health Network

Key skills