Video Operations Manager

Role Overview

• Own and scale the end-to-end operational framework for video production, from intake and prioritization through delivery, archival, and reporting.
• Partner closely with the Director of Video Production to define operating models that support creative excellence while enabling scale and predictability.
• Establish and maintain a comprehensive Video Operations Playbook, including SOPs, workflow diagrams, role definitions, escalation paths, and quality checkpoints.
• Design and manage a centralized intake, traffic, and capacity planning system across internal teams and external vendors.
• Maintain real-time visibility into project status, dependencies, resourcing, and risks through dashboards and operational reporting.
• Serve as the first line of operational escalation for delivery risks, prioritization conflicts, and resourcing challenges.
• Act as the operational point of contact between the Video team within Brand Marketing, and cross-functional partners including, Product Marketing, Developer Relations, Community, Executive Communications, HR and external agencies.
• Ensure video production timelines align with quarterly planning, OKRs, campaign launches, and go-to-market milestones.
• Oversee operational aspects of video production budgets, including contractors, vendors, tools, and software.
• Partner with Brand Operations to manage vendor onboarding, contracts, licensing compliance, and spend governance.
• Define, track, and report on KPIs related to delivery predictability, cycle time, utilization, and stakeholder satisfaction.
• Continuously optimize workflows using data, feedback, and emerging AI-assisted tools to improve efficiency and consistency.

Requirements

• 8–12+ years of experience in video production operations, creative operations, or project management within a studio, agency, or corporate environment.
• Demonstrated success building and scaling operational workflows for creative or media teams.
• Strong understanding of video and post-production workflows, creative tool ecosystems, and motion graphics pipelines.
• Proven ability to manage cross-functional stakeholders and drive alignment in fast-paced, matrixed organizations.
• Excellent written and verbal communication skills, with the ability to translate between creative, operational, and executive audiences.
• A proactive mindset with curiosity around AI technologies and their application to production workflows and operational efficiency.
• Bachelor's degree or equivalent combination of education, training, and experience.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development