About this role

Onboarding: taking care of onboarding the client: from the moment he signs the contract, you will be responsible for onboarding him into our ecosystem. This means collecting the accesses, making sure to interview the client and collect as much information as possible about the goals, the challenges, the small but important details about the business, etc.
Communication: making sure the client is informed at every step of the project. Answering the client’s requests via phone, SMS, Slack, and email. Answering promptly any client complaint.
Bridging: be the bridge between the project manager (PM) and the client
Reporting: explaining the results and collecting the client’s feedback.
Upselling: exploring new opportunities with the client for him to sign on for some additional service or add-ons.

4+ years in Account Management, Client Services, or Sales within marketing environments
Strong knowledge and experience in Meta Ads, Google Ads, and SEO strategies
Native-level of English and French
Proven ability to manage client relationships
Excellent communication skills
Ability to work EST hours

Bilingual Account Manager, French/English

Key skills