Inside Sales Representative

Role Overview

• Ensure customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch
• Serve as customer contact regarding such matters as pricing, scheduling and shipping
• Responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines
• Receive and handle calls from existing and new customers to explain the type of services or products we can offer
• Quote prices and use sales skills to complete the purchase
• Outbound calls to follow up on previous quotes
• Secure and place orders with others for filling and arrange delivery date
• Record names, addresses, purchases, and reactions of prospects solicited
• Work with the outside sales and manager to secure customer satisfaction on all accounts.
• Work with shipping dept to arrange special delivery circumstances
• Prepare and work reports on sales activities and expediting
• Source product for “special” and “direct” non-stock customer orders
• Assemble all information necessary for a customer quotation
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Follow up after sending quotes
• Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Ensure customer returns are handled in accordance with company policy
• Provide support at the counter during peak customer times as needed

Requirements

• Two-year certificate/degree from college or technical school or Six months to two years related experience and/or training or Equivalent combination of education and experience
• Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees of an organization
• Interface in a customer responsive manner over the telephone and in person
• Handle difficult customer situations with diplomacy
• Ability to deal with problems involving several concrete variables in standardized situations
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to deal with problems involving several concrete variables in standardized situations
• Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short
• and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)