Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials.
Utilizes Eclipse program for pricing structure and order entry.
Prepares cash or charge sales tickets with required ID and processing information in a timely manner.
Follows up with all specific record keeping requirements.
Estimates date of delivery based on knowledge of company delivery schedule.
Pulls and loads customer materials as necessary.
Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed.
Resolves customer order problems and complaints promptly.
Describes/demonstrates products using samples or catalogs showing features and benefits.
Sells and promotes branch and company-wide special promotions as directed.

Effective interpersonal communication skills.
Ability to perform math functions associated with the job such as addition, subtraction, multiplication and division in all units of measure, using whole numbers, common fractions and metric scales.
Ability to calculate amounts such as discounts, interest and commissions.
Ability to read and interpret documents such as safety rules, technical or general business publications.
Basic computer skills including Microsoft Office products.
Basic electrical product knowledge.
Six months or more of related experience.
High school diploma or equivalent.
Manual dexterity for handling small parts.
Ability to lift up to 30 pounds.

Counter Sales Representative

Key skills