Processing customer orders for the Export market using the company’s ERP system
Sending order confirmations daily
Sending customer proof of deliveries
Systematically following up on Export customer enquiries
Releasing customer orders to the warehouse for dispatch
Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
Assisting customer service staff, as appropriate when workload permits
Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
Calling and emailing customers with order status updates
Managing and dealing with the daily call intake

GCSE in English and Mathematics (or Equivalent)
Export Customer Service skills
Computer Literate with knowledge of Windows operating systems specifically Excel.

Export Customer Service Coordinator

Key skills