About this role

Managing the customer relationship throughout their lifecycle while advocating internally on their behalf
Maintaining high revenue retention rates
Identifying expansion opportunities by having a deep understanding of the customer’s business operations
Performing periodic Business Reviews
Acting as a strong customer advocate
Generating & maintaining account health dashboards
Maintain a working knowledge of competitive product lines
Ensuring that our customers derive maximum value from our solutions

Minimum 4+years’ experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager
3+ years working within hosted or Software as a Service business-model
Bachelor’s degree or equivalent experience preferred
Experience in managing the business aspects of large Enterprise-level customers
Experience working with Gainsight, Salesforce.com and ServiceNow would be a plus
Preference bi-lingual in English and French

Customer Success Manager

Key skills