Senior Technical Writer – Knowledge Management Lead

Role Overview

• Lead the creation of a standardized, centralized source of truth for end-to-end launch process documentation
• Establish and manage a documentation platform (Wiki-style environment)
• Convert and migrate legacy content into structured formats such as Markdown
• Ensure consistency, clarity, and usability across all process documentation
• Collaborate with cross-functional stakeholders and subject matter experts (SMEs) to assess current state documentation
• Identify gaps and inconsistencies
• Define a future-state framework aligned with industry best practices
• Develop, track, and manage project plans, timelines, milestones, and scope across multiple documentation workstreams
• Lead the selection and setup of documentation tooling and Wiki-style platforms
• Troubleshoot formatting, tagging, and metadata issues to ensure usability and searchability
• Review and assess current-state documentation across multiple sources to identify gaps, redundancies, and outdated information
• Define and implement standardized templates aligned with documentation best practices
• Conduct gap analysis and define future-state documentation frameworks
• Partner with SMEs to validate processes and gather missing details
• Draft, refine, and organize process documentation, including visuals and process maps
• Facilitate stakeholder reviews and incorporate feedback into deliverables
• Ensure adherence to documentation governance standards and taxonomy structures
• Prepare presentations, updates, and cost-benefit analyses for leadership and sponsors
• Ensure project management methodology and systems development processes are followed
• Manage stakeholder communications, feedback loops, and milestone reporting

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical field
• 5–7+ years of project management experience
• PMP or PMI certification preferred (or equivalent project management experience)
• 3+ years of hands-on experience with documentation tools and platforms (Wiki environments, Markdown, version control systems)
• Strong understanding of metadata tagging, taxonomy design, and knowledge management principles
• 3+ years of experience documenting complex end-to-end business processes
• Experience consolidating fragmented documentation into a standardized, structured format
• 5+ years managing timelines, stakeholder engagement, and cross-functional workstreams
• Demonstrated ability to assess risks and apply project management principles to technical and business environments
• Strong communication skills, including executive-level presentations
• Experience delivering solutions in large-scale, multi-platform environments
• Ability to work independently in a remote environment and manage competing priorities

Tech Stack

• PMP

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development