Own program-level financial tracking and revenue forecasting
Maintain and monitor margin performance and flag risks early
Develop and manage staffing forecasts aligned to contracted work and pipeline
Identify hiring needs 60–90 days in advance
Track utilization and ensure alignment between staffing and financial goals
Own and govern Ruddr as the system of record
Ensure project codes, billing rates, and forecast hours are accurate
Improve intake-to-project-launch workflow efficiency
Produce monthly operational dashboards for executive leadership
Provide scenario modeling to inform program decisions
Partner with delivery and recruiting to eliminate operational bottlenecks
Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints
Review and approve subcontractor invoices

At least eight years of experience in program operations, PMO, or financial operations in federal or complex services environments
Strong financial modeling capability (Excel and forecasting tools)
Experienced managing staffing forecasts and utilization models
Financial system owner (Ruddr or other resource and financial management tools)
Highly organized, detail-oriented, and execution-focused
A proactive self-starter who anticipates problems before they surface
Calm under pressure and comfortable operating in fast-paced environments
Strong written and verbal communication skills
High integrity and accountability
Federal experience is critical and significantly more important than mortgage; mortgage experience is helpful but not required.

Senior Manager – Program Operations

Key skills