About this role
Role Overview
- Manage all aspects of the clients’ account to maximize collections
- Serve as the clients’ primary point of contact, collaborating with the internal team
- Conduct face-to-face meetings with clients to review performance
- Monitor and escalate operational workflow process for clients
- Develop and present client specific reports and metrics
- Collaborate with business management team when Practice Administration services are utilized
- Responsible for oversight, mentorship, and growth of assigned Client Success colleagues
Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer facing skills
Benefits
- Ventra performance-based incentive plan
- Referral bonus program