Key skills
Customer SuccessAccount Management
About this role
Role Overview
- Onboarding and retaining customers.
- Surfacing partner feedback to internal teams.
- Increasing use of Flex’s products by partners to drive positive results.
- Coordinating the production of case studies, reviews, and testimonials.
Requirements
- 2+ years of partner/customer success and/or account management
- Previous startup experience, ideally at a seed through series B startup
- Experience at the Mid-Market account segment level at a minimum, with Enterprise and High Growth/Accelerated startup exposure desired
- Preference for individuals who have worked with either consumer brands or at B2B2C businesses
- Preference for individuals who have worked to support a technical product
- Experience in fintech.
Benefits
- Competitive salary with meaningful equity.
- Medical, dental, and vision plans.
- Unlimited PTO and sick days.
- Paid parental leave.
- Flexible, remote-first team.