Conduct thorough financial assistance screenings using the HEART application and other approved tools to determine eligibility for hospital charity programs and external financial resources
Assist insured patients experiencing financial hardship by evaluating eligibility for deductible, copay, and coinsurance support programs
Manage assigned financial assistance work queues efficiently, ensuring timely and accurate completion and follow-up
Investigate and resolve insurance discrepancies, coverage conflicts, and registration-related issues to prevent downstream denials and billing delays
Communicate clearly, empathetically, and professionally with patients and families regarding financial obligations and available support pathways while maintaining confidentiality
Collaborate with Benefits Assistance, Registration, Revenue Cycle teams, and external agencies to streamline financial clearance and enhance the overall patient financial experience
Monitor cases and documentation to ensure compliance with federal and state regulations, payer policies, hospital charity care standards, and HIPAA requirements
Identify trends in financial hardship and escalate complex cases or operational barriers to leadership for timely resolution and process improvement
Maintain accurate documentation within the electronic health record and related systems to support reporting, audit readiness, and program transparency
Contribute to a culture of patient advocacy by proactively assisting families through stressful financial situations and promoting equitable access to care
Requirements
3 years of experience in healthcare financial counseling, insurance verification, patient access or customer service
Epic EMR experience
High School Diploma/GED
Associate's Degree in Business, Healthcare Administration or related field preferred
Billing experience helpful
Benefits
Medical coverage on first day
403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
Paid time off
Life insurance
Short term and long-term disability
Flexible Spending Account (FSA) plans
Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
Tuition reimbursement
Home & auto insurance
Hospitalization
Critical illness insurance
Pet insurance
Coverage available to employees and their qualified dependents