The Senior Business Process Manager drives cross-functional business process transformation and enables AI-powered workflows responsibly and at scale.
Develop and execute a roadmap for process re-engineering with automation and AI that prioritizes high-impact areas of the business.
Lead facilitated workshops to map current-state, cross-functional value stream workflows, uncover pain points, waste and non-value add activities, and challenge entrenched behaviours using industry best practices.
Ask critical, provocative questions to shift teams from 'familiar but inefficient' patterns and inspire future-state thinking.
Design future state processes in collaboration with stakeholders.
Identify opportunities for automation or augmentation within redesigned workflows and articulate requirements for technical teams.
Document and maintain a centralized process knowledge base with enterprise SOPs, maps, and prioritized backlog for transformation.
Develop blueprints and design standards for AI-enabled processes focused on simplicity, clarity, compliance, and scalability.
Maintain a registry of operational assets and ensure process lifecycle governance.

8–10+ years in business process engineering, operations, or analysis in global tech environments.
Proven track record of facilitating transformation workshops and delivering measurable process improvements.
Experience experimenting with automation and agentic workflows.
Certifications: Lean Six Sigma (Black Belt preferred); Agile/Project/Change Management (PMP, CSM, Prosci) a plus.
Strong communication and stakeholder management skills; thrives in ambiguity and rapid change.

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Senior Business Process Manager

Key skills