Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes.
Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers.
Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty.
Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices.
Monitor, analyze, and publish KPIs demonstrating business impact and progress.
Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed.
Train, coach, and mentor Business Process Consultants.

Minimum 7 years’ experience in retail automotive operations, including at least 3 years in management roles.
Minimum 2 years’ experience as a Business Process Consultant or equivalent consulting role.
Demonstrated success delivering measurable operational and financial improvements.
Strong facilitation, analytical, coaching, and executive communication skills.
Ability to influence at all organizational levels.
Strong understanding of dealership KPIs, financial drivers, and operational controls.
Proficiency with MS Office products.
Willingness to travel up to 90% (or per current delivery model).

Senior Business Process Consultant

Key skills