Operations Supervisor

Role Overview

• Provides leadership to employees through coaching and providing on-going performance feedback
• Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience
• Responsible for documentation, discussions, and follow-up
• Oversee the check-out process of fleet, product, and drivers
• Conduct daily driver meetings and hold the team accountable to delivery standards including DOT compliance, uniforms and equipment needs
• May have supervisor responsibilities in a dry warehouse facility including the oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees
• Communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products
• Collaborate with dispatch and warehouse departments to ensure routes are planned and loaded correctly on the proper equipment
• Effectively troubleshoot and implement solutions to meet the needs of our customers
• Manage and take appropriate action on customer support tickets and follow-up with the customer or internal personnel
• Close tickets timely
• Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes
• Ensures adequate store coverage, proper scheduling, and customer service on weekends
• As needed, work in the role of frontline employee during staffing vacancies, training new employees, and work weekends and holidays to support the customer
• Manages and reviews weekly performance results, operating expenses and labor budgets while meeting service needs
• Reviews timekeeping records to ensure accurate payroll
• Complies to all audit and safety requirements
• Ensures accurate DOT and non-DOT requirements are met
• Ensure company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner
• Complete employee observations to recommend improvements in performance and safety
• Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction
• Complete weekly performance audits of the team as required

Requirements

• High School Diploma or GED required
• Bachelor’s degree preferred
• Minimum three years of work experience required
• Two years supervision or leadership experience preferred
• Prior experience in consumer products, retail, warehouse, or delivery preferred
• Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines
• Familiarity with Department of Transportation regulations
• CDL certification preferred
• Intermediate computer application and technology skills; knowledge of how to operate a smart phone and/or laptop
• Experience working with manual or powered pallet jacks and electrical forklifts

Benefits

• medical, dental, and vision insurance
• life insurance
• 401(k)
• paid time off
• wellness programs
• tuition reimbursement