Provides leadership to employees through coaching and providing on-going performance feedback
Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience
Responsible for documentation, discussions, and follow-up
Oversee the check-out process of fleet, product, and drivers
Conduct daily driver meetings and hold the team accountable to delivery standards including DOT compliance, uniforms and equipment needs
May have supervisor responsibilities in a dry warehouse facility including the oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees
Communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products
Collaborate with dispatch and warehouse departments to ensure routes are planned and loaded correctly on the proper equipment
Effectively troubleshoot and implement solutions to meet the needs of our customers
Manage and take appropriate action on customer support tickets and follow-up with the customer or internal personnel
Close tickets timely
Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes
Ensures adequate store coverage, proper scheduling, and customer service on weekends
As needed, work in the role of frontline employee during staffing vacancies, training new employees, and work weekends and holidays to support the customer
Manages and reviews weekly performance results, operating expenses and labor budgets while meeting service needs
Reviews timekeeping records to ensure accurate payroll
Complies to all audit and safety requirements
Ensures accurate DOT and non-DOT requirements are met
Ensure company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner
Complete employee observations to recommend improvements in performance and safety
Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction
Complete weekly performance audits of the team as required
Requirements
High School Diploma or GED required
Bachelor’s degree preferred
Minimum three years of work experience required
Two years supervision or leadership experience preferred
Prior experience in consumer products, retail, warehouse, or delivery preferred
Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines
Familiarity with Department of Transportation regulations
CDL certification preferred
Intermediate computer application and technology skills; knowledge of how to operate a smart phone and/or laptop
Experience working with manual or powered pallet jacks and electrical forklifts